Blue Matrix Software Ltd. Co. Beijing, China
Blue Matrix Software Ltd is small quick-growing software development company in Beijing, China. The main clients include Hewlett-Packard, China, Bothwitz Consulting Co. Ltd. Hewlett-Packard, Shanghai,Compaq, Hong Kong, Build Hunter

EDSS(Engineer Dispatching and Scheduling System)
EDSS is the system that designed for ESSO department, now it is important management system for the human resource system of ESSO(Enterprise Support Service Organization).
The functions in EDSS include the following parts:
•records the schedule of the Engineers
• cooperates with Call Center to distribute call, and reports the result of distribution of call to Call Center
• support the traffic information from the place where engineer is to the target place where client reports
• statistic of CSO (Call Service Operation)
• Management of Project
• Management of Information of engineers (name, special, technique level, etc)
The core part of this system is record of schedule of the engineers. Schedule of engineers is necessary to the Human resource and distribution of Engineer, and it can be used to determine the effectiveness of engineer and department.
EDSS is very successful system. The first version is only used for the hardware repair engineer and call center, but now it is used for all members in ESSO and it is using in Hong Kong & Taiwan now. From EDSS appearing, the system needs to upgrade once per 3 months and adding more new functions.
Program language: VC, VB, SQL Data Base, ASP

E-Delivery
E-Delivery Project is composed of following 3 sub systems:
1) Technique Support Forum for HP, China
This sub system is the Chinese version of ITRC forum; it is used for China mainland, Taiwan, and Hong Kong. It is the platforms for customers which can be used for discussion of the problems happen during the HP product maintenances, seeking the help from HP engineers
and helping customers enter the global ITRC
2) Product knowledge database in Chinese for HP
This sub system is ITRC Knowledge Database in Chinese. In this version, it is only used for China mainland (using Simple Chinese). This system stores the important translation document in Chinese from ITRC Knowledge Database, and support different queries function for the customers.
3) Customer CD
This CD is distributed to customers. And it includes the software Support Link and some other software.
Support Link is the tool through that the system can interact with customers (send the message to customers, etc)
Program language: VC, VB, SQL Data Base, ASP

Hardware Service Center (HSC) FAQ System
Hardware Service Center (HSC) FAQ System is designed for HP (China) Customer Service Department. The sytem is the forum website for the communication flatfrom among the Hardware Service Center.