Monthly Report: 04/15/2001 - 05/15/2001

Name: Honglin Su, Technology Account Specialist, Central Region

1. SUMMARY

It’s an exciting month; with John we are making significant progress in terms of more revenue for the company and more presence at the customer site.

Always thanks to Peter Pan, Ron Marshall and Ken Kembry.

2. Accounts Activities

• AT&T Canada and AT&T Global Network Service
1. SAP project: successfully help the customer complete the SAP hardware (a bunch of E4000s/E4500s) upgrade project. Deeply got involved with the project planning and discussion, worked with the customer and built a most cost-effective upgrade path, it was not just some parts ordered from us, but also the way to enhance the customer relationship. Upon finishing the hardware upgrade, another two new E4500 were ordered. Also, in order to increase the customer satisfaction and guarantee our service level, I highly recommended John that we should push Enterprise Service into the customer at the right time. So here came a good news, for the upcoming SAP software upgrade, the customer booked our ES engineer for standby service.
2. Vitria project: Vitria is the middleware software, which is decided by AT&T Canada to use as the brick for their service platform. Even we have more than 85% market share of Vitria installation, we still fought hard against IBM. Finally, we won the deal with several E4500s.
3. While present in the customer’s site, instantly supported a couple of other small projects, which gave us some E420Rs/E220Rs.
4. Highground presented the storage resource management software to AT&T senior managers, we started to take some share from EMC’s storage dominance situation.
5. Did a presentation on Sun Fire update for AT&T IES (Internet and E-Business Service, NetCom), Ron talked about the application infrastructure for the customer. Followed up with their team, and the partner (NetFusion), we are going to have Solaris 8 update in the coming month.

• Rogers
1. Rogers Cable is changing hardware (E4500, E420R, etc.), Oracle versions (7 to 8), the OS release (2.6 to 8) and other software at about the same time as they're changing to Service Broker 5. Their IT operation support manager asked me to assist them for an independent evaluation whether the software vendor (Sigma Systems)’s hardware recommendation was correct. Spent some time and understood the application infrastructure, invited ACE performance engineering group to do some measurements of version 5, to be able to credibly predict if the upgrade required to support 600,000 customers (up from 325,000) is within the expandability of their current machine or not.

2. As on-site presence at Rogers, had the security pass, so that I can drop by their office at any time. Had frequently discussion with different groups, exchange message with John, thus helps John create a better customer approach.

3. For other divisions at Rogers, RSS, @Home, iMedia, etc., managed the customer relationship from technology perspective. Promptly responded the customer requests, showed our responsiveness to the customer.

• Sun Life Financial and Spectrum Investments

A very promising account, quite a few activities are undergoing.

1. Storage update: Domenic did a presentation on Sun storage overview and direction for the upcoming storage consolidation projects, which would come out a RFP shortly.

2. Sun Life (Spectrum Investments) has a dedicated SSE (Fernando Fernandez). I exchanged information from time to time, leveraged ES resource for some post-sales issues.

3. Presented Solaris 8 for Sun Life UNIX group, followed up outstanding questions such as volume manager upgrade, kernel patch, role based access control vs. sudo, etc.

3. TRAINING SUMMARY

• SunFire Launch
• Sun Developer Day
• Tarentella update

4. MISCELLANEOUS ACTIVITIES

• Assisted Vic for loaner pool on a needed basis, gave Vic instructions on how to install OS, identified different parts, etc.
• Answered former customer’s questions (Citibank, SunRay smart card config files) while Ken was away.

5. PLAN FOR THE UPCOMING MONTH

• Keep up the momentum at AT&T, Rogers and Sun Life, work closely with Sales Reps. for Q4.

6. Others

• Plan to take some training course on High Availability, Performance and Tuning (Q1 FY02), which is critical to my customer’s business (Rogers and AT&T).