1. SUMMARY

A month in holiday season. Working with Ken, we are building a new support team to the customer.

2. Accounts Activities

• AT&T Canada and AT&T Global Network Service


Prompt response to the ongoing project at AT&T Canada.  Basically, it is the follow-up for the network management project, explained and answered questions raised by the contract consultant who is responsible to propose the recommendation for IT infrastructure for some divisions at AT&T Canada. Also had talks with a couple of persons in their organizations, recommended NAFO (network adapter failover) solution (either Solaris 8 update 2 or Trunk software)  depending on their customer's environment.

John is getting to know more people at the organizations, at the proper time frame we are going to kick off the lunch-and-learn program at the customer.
 

• Rogers


Had a good meeting with people from Montreal, where Rogers Wireless has their testing and development staff. Their immediate need is to get a 12 CPU server for GSM system. Ken is to follow up (since I am in vacation during the week). More activities are expected, by taking care of them, it will be very productive and another great Sun shop for us.
 

• Motorola Canada


The manufacturer shipped 4 new E3500 (each as 2 x 400MHz CPU)  to the customer last month, however, 400MHz CPU is not what the customer put in the order. Instead, they are using 336MHz CPU for a very  specific reason. The 400MHz CPU modules got to be replaced ASAP, but regular return channel would take long time. So Dave Mason coordinated with the reseller (PDS),  I talked with our ES people,  the reseller got 336MHz CPU modules from their channel, thank Rod Noble of ES, who went to Motorola and replaced 400MHz CPU modules, and the customer is happy.
 

• Sun Life Financial


Recommended a workgroup server for the Web project at the Securities division. Had talk with people there,  made plan for the future support, like product and technology update in the coming months.
 

• Reading during Christmas (read books on Java, Oracle, XML etc.), quite enjoyable.

4. MISCELLANEOUS ACTIVITIES

• JETS (Java Equipment Tracking System) has been set up, now Mukesh is using it to track the status. I need to mention one thing, which is that we have a long pending list because there is no available system in the loaner pool, all our systems are out, and some systems has been out for too long time like half a year or even longer (they might be even in product system at some customers.) Mukesh is calling the sales reps, trying to take the equipment back.

5. PLAN FOR THE UPCOMING MONTH

• Expect to very busy in the coming months, will have product and technology update for AT&T, Rogers, SunLife, etc.
• Hope to get some loaner equipment back, then it becomes meaningful to deploy JETS, let each SE use JETS to go through loaner equipment procedure.
• Vacation from Jan. 15 to Jan. 19.