Monthly Report: 08/19/2000 - 09/15/2000
Name: Honglin Su, Technology Account Specialist, Central Region

1. SUMMARY

Moves smoothly, a lot of activities happened at different customers, and
delivered effective customer support.

2. Accounts Activities

   * CDS (Canadian Depository of Securities Limited)

     Finally the storage arrays were shipped, though they were already
     late for a month due to long lead-time for arrays. Still kept in
     touch with the customer, to guarantee the satisfaction of the
     customer. (Now it is ISO's account, I have done with our part.)

   * CI Mutual Funds

     Together with our storage specialist Domenic, met IT staff of CI,
     planned the installation procedure for Sun StorEdge T3. StorEdge
     Tape Library L700 has arrived as well, once the customer finish the
     floor planning, the installation will be started.

   * Citibank Canada

     They are Solaris fans, met them and talked with frequently, help
     them to solve quite a few technical problems such as 32bit/64bit
     mode in Solaris 7, also coordinated with ES people to schedule time
     for field support.

   * Fidelity Investments

     Did Vignette application server sizing for the customer, Vignette
     is a content management software, which is deployed from their
     headquarters in Boston. Corresponding Sun Server E450 was ordered
     for them.

     There is significant progress in SunRay pilot project, in the
     customer lab, NT with Citrix and Solaris integration was done, so
     the user can access MS Office applications from Sun Ray enterprise
     appliances. Extra disk drives were purchased by the customer to
     migrate the key application of their production systems.

     Regarding StarPortal, the customer has signed early access program
     and pre-release license agreement. However, the product has not
     been delivered yet ( 2 months late already).

     Per the meeting last month, instructions were given to the customer
     to run TNF storage profile testing, the purpose is to verify which
     is more suitable for the production environment from the existing
     A3500FC and A5000 arrays.

   * Merrill Lynch

     Tape library L700 arrived, followed up with relevant support.

   * Trimark

     Several service calls were placed by the customer with A5000
     storage and SIMM memory, ES has taken care of them.

3. TRAINING SUMMARY

   * ASM'2001 in San Diego;
   * Attended some of iForce presentations, plan to invite the customer
     to the sessions when it is open to our customers;

4. PLAN FOR THE UPCOMING MONTH

   * Ready to move to the new office.
   * Plan to invite the customers to visit our new office, for those
     such as ML and Citibank who are interested in our SunRay and FO
     deployment, it is also a good selling point, let them know how Sun
     adopt the cutting-edging technology and improve our own
     productivity.
   * Continuously improve my English and communication skills;
   * Follow up SunRay pilot project at Fidelity, T3 and L700 planning
     and installation at CI Funds, etc.